tk11bd Privacy Policy

Full Privacy Policy

Complete formal policy governing the collection, use, and protection of personal data on tk11bd

1. Data Controller

tk11bd ("the Platform", "we", "us", "our") acts as the data controller for all personal information collected through the tk11bd.pro website and associated services. As data controller, tk11bd determines the purposes and means of processing your personal data in accordance with this Privacy Policy. For any enquiries relating to data control, please contact us at [email protected].

2. What Personal Data We Collect

2.1 Registration Data

When you create an account on tk11bd, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Email address
• Mobile phone number (used for account verification and payment processing)
• Preferred username and password (password is stored in encrypted, hashed form — never in plain text)
• Residential address (city and district level, e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.2 Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to protect against fraud, we may request documentary evidence of identity from any account holder at any time. This may include:

• A copy of a government-issued photo ID (National ID card, passport, or driving licence)
• A recent utility bill or bank statement confirming your residential address
• A selfie or photograph as part of facial verification

Identity documents are used exclusively for verification purposes and are stored securely with restricted access. Documents submitted for KYC verification are not shared with any third party except where required by law.

2.3 Transaction and Financial Data

When you make a deposit or request a withdrawal, we collect transaction records including the amount, date and time, payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), and transaction reference numbers. This data is retained to fulfil our financial record-keeping obligations and to support any disputes or reconciliation requests.

2.4 Gameplay and Betting Data

We record details of all bets placed, games played, wagers, outcomes, and bonus usage associated with your Account. This data is used to calculate winnings, enforce responsible gaming limits, identify bonus abuse, and resolve any game-result disputes.

2.5 Device and Technical Data

When you access tk11bd, our servers automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and pages visited within the Platform. This information is used to optimise the site for your device, detect fraud, and maintain platform security.

2.6 Customer Support Communications

If you contact our support team by email or any other channel, we retain records of that correspondence — including the content of your messages, any attachments, and the date and time of communication. These records allow us to follow up on open issues and maintain consistent service quality.

3. How We Use Your Personal Data

tk11bd uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your Account, verify your identity, and process login authentication.
• Transaction processing: To handle deposits, withdrawals, and bonus allocations accurately and in a timely manner.
• Legal compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, age verification requirements, and fraud prevention measures.
• Responsible gaming: To monitor gameplay patterns, enforce self-imposed limits, and identify users who may require intervention or support.
• Platform improvement: To analyse aggregate usage data and improve the functionality, performance, and content of the tk11bd platform.
• Customer support: To respond to enquiries, resolve complaints, and provide technical assistance.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, and other prohibited conduct.
• Communications: To send transactional notifications (e.g., deposit confirmations, withdrawal updates, account alerts) to your registered email address or mobile number. Promotional messages will only be sent where you have opted in to receive them.

4. Legal Basis for Processing

tk11bd processes personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you have registered for, including account operation and transaction handling.
• Legal obligation: Processing required to comply with applicable laws, including KYC and AML requirements.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming enforcement, where these interests are not overridden by your data protection rights.
• Consent: Where you have provided explicit consent, for example when opting in to promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

5. Data Sharing and Third Parties

5.1 Payment Processors

To process deposits and withdrawals, tk11bd shares the minimum necessary transaction data with our payment processing partners, including bKash, Nagad, Rocket, and Upay. These providers operate under their own privacy policies and data security standards and are contractually prohibited from using your data for any purpose other than facilitating your transaction.

5.2 Identity Verification Services

Where third-party identity verification services are used to assist with KYC checks, those providers receive only the specific data required to perform the verification and are bound by strict confidentiality and data protection obligations.

5.3 Technology and Hosting Providers

tk11bd uses third-party technology providers for services such as cloud hosting, database management, and platform analytics. These providers process data on our behalf under data processing agreements and are not permitted to use your data for their own purposes.

5.4 Legal Disclosure

We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so or where such disclosure is necessary to prevent, detect, or investigate fraud, money laundering, or other criminal activity.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of our business, personal data held by tk11bd may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that your data continues to be protected in accordance with this Privacy Policy.

6. Data Retention

tk11bd retains personal data for as long as your Account remains active and for a further period thereafter as required by our legal obligations. Specific retention periods include:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any identifiable individual.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the site to recognise your device across multiple sessions and remember your preferences and activity. tk11bd uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

7.2 How tk11bd Uses Cookies

We use cookies for the following purposes:

• Essential cookies: Required for the Platform to function correctly, including maintaining your authenticated login session and remembering your language or currency preferences.
• Analytics cookies: Used in aggregate, anonymised form to understand how users navigate the Platform, which pages are most visited, and where technical issues occur. This data helps us improve the site.
• Security cookies: Used to detect fraudulent login attempts, bot activity, and other security threats.

7.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of the Platform, including maintaining a logged-in session. tk11bd does not use cookies to serve third-party advertising or to build behavioural marketing profiles.

8. Your Data Rights

As a user of tk11bd, you have the following rights with respect to your personal data:

• Right of access: You may request a copy of all personal data tk11bd holds about you.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.
• Right to object: You may object to processing of your personal data where it is based on legitimate interests, including processing for direct marketing purposes.

To exercise any of these rights, submit your request in writing to [email protected]. We will respond within a reasonable timeframe and in any event within 30 days of receipt of a valid request. We may need to verify your identity before processing certain requests.

9. Children and Underage Users

tk11bd is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account. If you believe that a person under 21 has registered on tk11bd, please notify us immediately at [email protected].

10. Security of Your Personal Data

tk11bd employs a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting data access to authorised personnel, regular security reviews and vulnerability assessments, and two-factor authentication options for user accounts.

While we take all reasonable precautions, no online platform can guarantee absolute security against all threats. You are responsible for keeping your own login credentials confidential and for logging out of your Account when using shared or public devices.

11. Changes to This Privacy Policy

tk11bd reserves the right to update or amend this Privacy Policy at any time. The effective date shown at the top of this page will be updated whenever a material change is made. We will make reasonable efforts to notify registered users of significant changes via email or an in-platform notification. Continued use of the Platform after any amendment constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

For any privacy-related questions, data access requests, or concerns about how tk11bd handles your personal information, please contact our team. Our support email address is: [email protected] (plain text — not a clickable link). We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 30 days Bangladesh Standard Time (BST, UTC+6).